Refund policy
Every effort is made to accurately describe and photograph our products, and we hope that they exceed your expectations upon arrival! There may be slight color variations depending on your computer, tablet, or mobile device. There may also be slight variations in handmade products due to the intricate nature of the designs and process. However, customer satisfaction is our priority! If there is something wrong with the product or you are unsatisfied for any reason, please contact us so we can assist in finding a solution.
Orders & Shipping
At this time, we only ship within the United States.
Impassioned Elements designs all products and works with a fulfillment company for select items, and they have several warehouses where different products are made and shipped. These products ship from the facility that can do it most efficiently. Usually, it takes 2-7 days to create and fulfill an order, after which it ships. Depending on what is ordered and where it ships from, delivery could take 5-18 days.
Tracking Orders
You’ll receive a tracking link via email when your order ships. Impassioned Elements is not responsible for any shipping delays once the item is handed to the shipping carrier. If you have any questions about your tracking or shipment, drop us a line at jen@impassionedelements.com.
Return, Exchange, and Refund Policy
Products are made to order, and therefore, we do not accept returns for refunds or exchanges, but please send us a message if you have any issues with your order at jen@impassionedelements.com within 30 days of delivery so we can assist in finding a solution.
Damaged Items
Should you receive a damaged item, please take a photo of the item that clearly displays the damage add the attachment to an email, and send it to jen@impassionedelements.com along with a description of the damaged item and your Order Number within three (#3 business days of delivery. Once we receive your request and assess the damage, we will contact you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective or incorrect, or you believe that you are missing an item, please contact us at jen@impassionedelements.com within three (3) business days of delivery. Include a photo, a description of the issue, and your Order Number to ensure a speedy resolution.
Returned to Sender & Refused Packages
This can happen if:
1) An address is invalid or missing information.
2) The shipping carrier is unable to deliver your package.
3) The order is refused by the customer at the time of delivery.
Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus any shipping charges.
We are unable to replace or reship in these instances. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in stock at the time of your reorder.
Note: We are unable to make changes to orders once they have been placed. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Impassioned Elements is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Cancellations
Cancellations are not accepted. We are unable to make changes to orders once they have been placed. Please contact us at jen@impassionedelements.com if you have any problems with your order.
Reserved Rights Regarding Returns
Impassioned Elements reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
- Similarly, Impassioned Elements reserves the right to refuse service to any customer or entity due to any reason.